Cancellation policy

The Simplified Chinese and Traditional Chinese versions of this document are provided for convenience and reference only. The English version is the original and controlling version. If there is any difference in interpretation or meaning between the languages, the English version shall take precedence.

Purchase Options Cancellation Policy

We do not currently offer purchase options such as subscriptions, pre-orders, or try-before-you-buy in our store.

All sales are standard one-time purchases. For general order cancellations or returns, please see our Refund Policy or contact us at inquiry@lumeneyecare.ca with your order number.